{"id":25712,"date":"2016-09-01T14:08:29","date_gmt":"2016-09-01T12:08:29","guid":{"rendered":"https:\/\/www.oliviabertus.nl\/returns-exchanges\/"},"modified":"2023-05-07T13:15:04","modified_gmt":"2023-05-07T11:15:04","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/www.oliviabertus.nl\/en\/returns-exchanges\/","title":{"rendered":"shipping &#038; returns"},"content":{"rendered":"\r\n<h1>delivery<\/h1>\r\n<p><strong>Delivery time<\/strong><\/p>\r\n<p>Products in stock will be shipped within 1-3 working days with DHL, PostNL or DPD. For a speedy delivery you can\u00a0<a>contact<\/a>\u00a0me. If you like to pick up your order you can call or message me for an appointment. +31(0)651413871 +31(0)433261041<br \/>Wallpaper will be shipped within 10-14 days<br \/>Custom made bags will be shipped within 3 weeks<\/p>\r\n<p><b>Shipping costs<\/b><\/p>\r\n<p>Shipping costs are calculated based on your shipping address. A standard package is \u20ac6,50 within The Netherlands. Small packages that will fit in your mailbox are cheaper. Above \u20ac75,- a package is delivered for free within The Netherlands. Please contact me if something is not working correctly.<\/p>\r\n<p><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.frisserweb.com\/wp-content\/uploads\/2021\/04\/frida-blauw-600x600.jpg\" class=\"lazyload\" title=\"frida-blauw\" alt=\"tas frida blauw\" width=\"600\" height=\"600\"><noscript><img decoding=\"async\" title=\"frida-blauw\" src=\"https:\/\/www.frisserweb.com\/wp-content\/uploads\/2021\/04\/frida-blauw-600x600.jpg\" alt=\"tas frida blauw\" width=\"600\" height=\"600\"><\/noscript><\/p>\r\n<p><strong>Complains<\/strong><\/p>\r\n<p>If you are not satisfied with a product or with the service please contact me by phone or email.<\/p>\r\n<p><strong>Warranty<\/strong><\/p>\r\n<p>I make all my products with the greatest care but if there is something wrong or the quality is insufficient,\u00a0please contact me so I can repair it (if possible).\u00a0Damages due to\u00a0wear &amp;\u00a0tear are not covered under warranty.<\/p>\r\n<h1>returns<\/h1>\r\n<p><strong>Returns<\/strong><\/p>\r\n<p>When a product doesn&#8217;t live up to your expectations you can return it within 14 days.Custom made products can not be returned. As soon as the item is returned in original condition the money will be refunded to your bankaccount. The shipping costs for returns are not refunded.<\/p>\r\n<p>You can send the package to:<br \/>Olivia Bertus Handmade Originals<br \/>Ambyerstraat noord 11<br \/>6225 EA Maastricht<br \/>The Netherlands<\/p>\r\n<p><strong>Exchanges<\/strong><\/p>\r\n<p>You can also exchange your product. Send the original product back and place a new order. You will receive the new product as soon as possible. After the original product is returned the costs of the original package will be refunded. There is an exception for custom-made products. They can not be exchanged.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>delivery Delivery time Products in stock will be shipped within 1-3 working days with DHL, PostNL or DPD. For a speedy delivery you can\u00a0contact\u00a0me. If you like to pick up your order you can call or message me for an appointment. +31(0)651413871 +31(0)433261041Wallpaper will be shipped within 10-14 daysCustom made bags will be shipped within&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-25712","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>shipping &amp; returns \u2022 Olivia Bertus | handmade originals<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.oliviabertus.nl\/en\/returns-exchanges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"shipping &amp; returns \u2022 Olivia Bertus | handmade originals\" \/>\n<meta property=\"og:description\" content=\"delivery Delivery time Products in stock will be shipped within 1-3 working days with DHL, PostNL or DPD. 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