Do you like to give a giftcard? That’s possible!
When you buy a giftcard you receive a physical card and a unique discount code (for webshop orders). The giftcard can be used online, in the studioshop and for custom made items. Do you like to receive the giftcard per email only? Please check the ‘pick up’ box in the shopping basket to make sure no shipping costs are added.
For questions please email to email@example.com
€ 15,00 – € 200,00
Products in stock will be shipped within 1-3 working days with DHL, PostNL or DPD. If you need your order faster please call or send an email. You can also pick up your order. Call or message for an appointment. +31(0)651413871 of +31(0)433261041
Wallpaper will be shipped within 10-14 days
Custom made bags will be shipped within 3 weeks
Shipping costs are calculated based on your shipping address. A standard package is €6,50 within The Netherlands. Small packages that will fit in your mailbox are cheaper. Above €75,- a package is delivered for free within The Netherlands. Please contact me if something is not working correctly.
When a product doesn't live up to your expectations you can return it within 14 days. Custom made products can not be returned. As soon as the item is returned in original condition the money will be refunded to your bankaccount. The shipping costs for returns are not refunded.
You can send your returns to:
Olivia Bertus Handmade Originals
Ambyerstraat noord 11
6225 EA Maastricht
You can also exchange your product. Send the original product back and place a new order. You will receive the new product as soon as possible. After the original product is returned the costs of the original package will be refunded. There is an exception for custom-made products. They can not be exchanged.