If, for any reason, a product doesn’t live up to your expectations you can send it back within 8 days after receiving it. The shipping costs for returning a product are at your own expense. When the product is returned in original state the purchase amount will be refunded.
You can send the package to:
Olivia Bertus Handmade Originals
Ambyerstraat noord 11
6225 EA Maastricht
An item can also be exchanged. Send the product back in its original state and purchase the new product. You will receive the new product as soon as possible and when the original order is returned in good condition, the money will be refunded.
If you are not satisfied with a product or with the service please contact me by phone or email.
I make all my products with the greatest care but if there is something wrong or the quality is insufficient, please contact me so I can repair it (if possible). Damages due to wear & tear are not covered under warranty.